Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original tags and packaging. You’ll also need to provide the receipt or proof of purchase.

To initiate a return, please contact us through our official social media channels or website contact form.

If your return is approved, we will provide you with return shipping instructions. Items returned without prior authorization will not be accepted.

For any questions regarding returns, please contact us through our official channels.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you receive the wrong product, contact us immediately through our official communication channels. We will evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products (e.g., special orders)
  • Items classified as hazardous materials
  • Sale items or promotional products

If you are unsure whether your item is returnable, please contact us for clarification.

Exchanges

To exchange an item, return the original product following the return process. Once the return is accepted, you may place a new order for the desired item.

European Union 14-Day Cooling Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, in its original packaging, and accompanied by proof of purchase.

Contact Information
Customer Service Representative